Privacy Policy

PawChats is committed to protecting your privacy and the privacy of your customers. This Privacy Policy explains how we collect, use, store, and protect information when you use our managed AI front desk service for pet-care businesses.

We collect information necessary to provide the PawChats service:

• Business information — Your company name, location details, services offered, policies, pricing, hours, and contact information that you provide to configure your AI front desk.
• Conversation data — Chat and voice transcripts between your AI front desk and your customers, including pet details and booking requests.
• Lead and customer information — Names, phone numbers, email addresses, and pet profiles that customers provide during conversations.
• Account information — Login credentials and administrative settings for your PawChats partner account.

We use the information we collect solely to:

• Operate and improve the PawChats AI front desk service
• Generate accurate, business-specific responses for your customers
• Route conversations and booking requests to your team
• Provide analytics and conversation history within your admin dashboard
• Communicate with you about your account and service updates

We only share data with third parties when strictly necessary to operate the service, and only under strict confidentiality and data protection agreements:

• Cloud infrastructure providers — For hosting, storage, and secure processing of data (e.g., Supabase for database services).
• AI model providers — For generating conversational responses. Conversations are processed securely and are not used to train third-party AI models.
• Voice/SMS services — For AI voice intake and messaging capabilities, where applicable.

We retain conversation data and lead information for as long as your PawChats account is active, or as needed to provide you with the service. You can request deletion of your account and associated data at any time by contacting us at hello@pawchats.com.

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. Your customers' data is treated with the same care we would expect for our own.

You have the right to:

• Access the data we hold about your business and customers
• Request correction of inaccurate information
• Request deletion of your data and your customers' data
• Export your conversation history and lead data
• Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at hello@pawchats.com.

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at hello@pawchats.com.